Policies & FAQs
WELCOME
Thank you for visiting 1910st.
I hope you found something that makes you smile and warms your heart.
All the Best,
Sandra
PAYMENT-Payment for your selected item must be received within 48 hours of the order. If payment has not been received within 48 hours, I will have to cancel the order and make the item/s available for sale again.
SHIPPING-Shipping and processing charges are set to compensate for the cost of processing your order, packaging and delivery to postal facility.
Orders usually ship within 2 business days for ready-made items. Made-to-order items take longer and require a 50% deposit.
United States:
~Domestic Priority: $6.00 flat fee.
If you have other shipping preferences, please contact me at: [email protected].
International:
~International, USPS: $15.00 flat fee.
~Buyers are responsible for any custom clearance and related Duty.
Items ordered on Friday, Saturday and Sunday will be shipped on Monday pending payment confirmation.
Once delivered to Post Office items should arrive within 3-5 business days for US customers and 2-4 weeks for International customers.
METALS-All metals used are lead and nickel free. Sterling Silver, when used will be listed in the product description.
REFUNDS AND EXCHANGES -Cancellation of orders must be received before the item/s have shipped. If the order has shipped, I will refund your money only after you have returned the item/s to me. You are responsible for the cost of return shipping.
If you find that you are unsatisfied with your purchase, you may return it for a full merchandise credit or merchandise exchange.
Please alert us via email within 3 days of receiving the item to let us know you're making a return or exchange. We will process the refund/exchange once we receive your returned item/s. Items must be received within 30 days to finalize the Refund and Exchange process.
Sorry, but...
Items that have been used or worn are not eligible for return or exchange.
Items created by request are not eligible for return or exchange.
RETIRED-MY Altered HeART
These pendants are made of glass and thus are fragile. Be careful of dropping them on hard surfaces as items broken in this way are not returnable.
It is best not to immerse these pieces in water.
These pieces are hand soldered and as such, any imperfections in the finished piece is inherent to the use and flow of solder. Each piece will have it's own character that I have loved and embraced as I hope you will too.
RETIRED-Words2Wear.
Additional Policies and FAQs
FAQs....
1. Do you accept custom orders?
~Custom orders are accepted with 50% deposit. Please send me the specifics of your custom request and I'll send you the pricing information and the completion date. You can contact me at [email protected].
2. What is the ball chain on the MyAlteredHeART pendant made of?
~The Ball Chain is silver-plated metal and comes free with all pendants. Sterling Silver chains available upon request and at additional cost.
3. What do you use to make the MyAlteredHeART pendants?
~I use the highest quality lead-free with percentage of silver solder along with different sized glass. The pendants can be fragile so please be careful not to drop them on hard surfaces or immerse in water.
4. What is the Words2Wear necklace and bracelet made of?
~The Words2Wear items are made of sterling silver findings, sterling silver affirmation rings, leather cording, Swarovski crystals or other gemstones and beads as indicated on item descriptions.